Integrative Case Study †Cafe Co

Edinburgh Napier University BA Hospitality and Service Management Introduction to Human Resource Management HRM08901 Assignment Submission (Part2) Integrative Case Study – Cafe Co Lecturer:Fiona Duncan Local Tutor:Pamela Poon Student Name:Yiu Chun Hei, Jonas Matriculation No. :40075274 Year and Class:BAHSM- 1B Entry:Diploma Date of Submission: 7 March 2011 Table of Contents Page No. 1. Introduction of two-day training course3 2. Overall aims and Specific learning objective4 3. Improvement after this training course5 4. Timetable of training course6 5.Training Methods in the training course10 6. Evaluation strategy of the course15 7. Conclusion of the training course17 8. Reflective statement18 9. Appendix20 10. List of References 21 Introduction of two-day training course In view of the problem of training with line managers, it is going to hold a two-days training course to conduct the new barista. Each day takes 9 hours, there are about 12-16 new barista will attend the trai ning. The training course includes the orientation of Cafe Co, Induction of customer service skills and equipment operation skills. The reason that hold the raining course is saving time for training in daily workload, assists to train the basic skills with line manager and let the new barista experience the workplace Next chapter, it will explain the overall aims and objectives of the training course. Word count: 97 Overall aims and Specific learning objective The overall aim of the training course are new barista should be able to make five different types of coffee by making a standard taste coffee with using coffee maker via the two-day training course. Upon the completion of the training course, new barista should be able to achieve five goals. Understand the rules and history of Cafe Co * Build up team spirit * Learn a standard Cafe Co’s customer service skills * Learn characteristics of five common coffee beans in Cafe Co * Correctly use coffee maker to make a standard coffee In next chapter, it will discuss functions of training course for Cafe Co. Word count: 108 Improvement after this training course First, understanding the history, mission and vision of Cafe Co can establish loyalty, explain clear direction to new barista and drive them to have same target. Also, it can boost morale and create positive atmosphere in work place.Second, after training course, new barista already had basic skills in serving customer and making coffee. There is enough training support to line manager; it can reduce the time for training new employees. Line managers just need to give time to let new employees to gain experience and share their experience. Third, some line managers are not interest in training. The training course can provide basic skills to handle daily workload and save time in training. In chapter 4, the timetable of training course will be outline. Word count: 123Timetable of training course The training course will divide to two days, first d ay will talk about Cafe Co history and policy and second day will teach the practice in daily life. It will take about nine hours per day include one hours lunch time. Training course will hold on 24th-25th in April in one of the branch. There will be a barista and a supervisor which both have three years experience working in Cafe Co responsible for trainers and speakers in the course. Beside the standard skills, they can also share their own technique with the new barista.There is a standard dress code in the course. All attendants must wear the standard Cafe Co barista suit, black trouser and shoes. Beside the suit, trouser and shoes should bring by the attendants. And here is the Time Table. Day 1 Time| Contents| Methods | Resources| Purpose| 9:00- 9:30am| Welcome and Briefing| Lecture| Computer Projector| Welcoming and show the purpose of the training course| 9:30- 10:00am| Ice-Breaking| Games| Paper Pens| Let new barista recognize each other and build up teamwork| 10:00- 11:00 pm| History of Cafe Co| Lecture| ComputerProjectorMicrophone| -Show the organization’s history -Understand the culture and background of Cafe Co| 11:00-12:30pm| Policy of Cafe Co| Lecture| Employees Handbook Microphone| -Show the value of Cafe Co-List out strategic of Cafe Co -Clear the Mission and Vision of Cafe Co| 12:30-1:30pm| Lunch| | | | 1:30- 2:30pm| Knowing working place| Familiarization Tour| Map| -Show the working place and equipment -Familiarize the working place| 2:30- 3:30pm| Employee Compensation| Lecture| Computer Projector Microphone| -Show rest day and holidays in Cafe Co-Arrange of duty meal -Show incentive and Benefits of employees| 3:30- :30pm| Safety and Health policy| Training Video, Lecture| ComputerProjector Microphone| -Mention the safety guide in working place -Explain the important of Safety and Health in Cafe Co -Typhoon and rainstorm emergencies measure -Provide methods of managing stress at work-Show accident may happen working place| 4:30-5:30pm | Rules and Discipline | Lecture| ComputerProjector Microphone| -Mention rules in attendance -Explain rules and procedures in Cafe Co-List out discipline example -introduce disciplinary action procedures| 5:30- 6:00pm| Conclusion| Discussion| Paper Pens| -Recap the main point that the new barista learn |Day 2 Time| Contents| Methods| Recourse| Purpose| 9:00- 9:15am| Briefing| Lecture| Microphone| Point out Daily goals and expectation| 9:15- 10:30am| Standard customer services| Lecture Training Video| Microphone Computer Projector| -Training standard welcome speech -Table setting training -Understand barista’s responsibility| 10:30- 12:00pm| Products in Cafe Co| Lecture Discussion| Microphone Computer Projector| -Recognize products in Cafe Co-Understand menu and facilities -know characteristic of each coffee| 12:00- 1:00pm| Lunch| | | | 1:00- 3:00pm| Make Coffee| Demonstration Lecture| Coffee MakingCoffee Bean| -Show the procedures of making coffee -Share the skills of making coffee| 3:00- 3:15pm| Break| | | | 3:15- 5:15pm| Operation in Cafe Co| Role play| Working place and equipment | -Try to be a real barista-Try to make coffee -Experience the working place -Try to serve customer| 5:15- 6:00pm| Conclusion Evaluation| Discussion| Flip board Maker pen Evaluation form| -Refresh new barista memories -Conclude the knowledge learned -Collect data from new barista| In next chapter, it will discuss the training methods and how can the training method fulfill new barista with different learning style.Word Count: 530 Training Methods in the training course In this two-day training course, it used six methods to train the new barista. They are Lecture, Demonstration, Training video, Group discussion, Role Play and Games. Training method is an important part in training program; it links to content and purpose of the training. Using a correct training method can make a better training atmosphere and enhance the effectiveness of the training. Furthermore, there is another element that affects the effectiveness, which is the learning style of the new barista.By Honey and Mumford’s learning style (1992), learner can identify to 4 types, Reflector, Activists, Theorists and Pragmatists. Each type has their advantages and strength to learn in different training methods. Reflectors are usually stood back and observe at work, thinking what they can learn. They can produce analyses and reports without pressure. Activists are tends to involved in new experiences, problems and opportunities. They like to work in team and act first without consideration. They do not like preparation or reviewing. Theorists are like to adapt and integrate observation into complex and logically.They like solving problem step by step and think in logical ways. Pragmatists are like to try things out; they applied the job with concept. They usually have fewer patients in long process. Training method, games just involved in the ice breaking process. It is costly, need to spend time and without learning some really useful in work. But it stills an important part in the training course. Games place in the starting can drive new barista to having a positive emotion and relax atmosphere to finish the entire course. Between playing games, barista can build up teamwork and increase the interaction and communication.It is suitable for all learning style because it is not related to work but the relationship. Lecture is a passive training method, it is a talk without question and answer session, new barista just need to sit down and listen to the lecturer. All information is produce by the lecturer and no interaction between lecturer and trainers. Lecture is a single way transfer method but it still chosen to use in many sections that about theory and information. It is because those things can learn by experience and observation and no need to practice or abstraction.Using lecture to teach knowledge in a long period may cause new barista feel bored and lose their attraction. So that sometime may need to combine another method to balance like group discussion or training video. This method is suitable for Theorist to learn best because they can having time to understand the theory. Training video will not using separately in training, it looks like some assistance in training method. It is suitable in explain some technique and skills that cannot show by speech or words like customer service and safe & health guide in work place.Playing training video to new barista can attract their attention and stimulate them between the lectures. Using video as training can reinforce their memory, let the text knowledge become image, make them easier to remember the image, rules and process deeper in their mind. It is a good training method for Pragmatist because they learn best if shown a model and they can copy. Demonstration is an experiential training method, it is also like training video, and it can be combined with the lecture program. It is suitable for reflectors and pragmatists to learn because both types like to observe and copy.It is place in the â€Å"Make Coffee† part; trainer will demonstrate how to make a standard coffee and new barista learn via explanation and guidance. Beside the demonstration, new barista can join the process to enhance impact of the training and trainers can explain skills and technique to new barista. Moreover, barista can ask question immediately to reduce misunderstanding of the demonstration. Role playing will use in the â€Å"Operation in Cafe Co† part, new barista need to act out their characters and simulate the daily operation in Cafe Co. t should prepare specially in some case and test new barista confront ability. The advantage of using this method is providing a face to face situation for testing; it can develop interactive skills and gives people insight into the way in which people behave and feel but it needs well prepare and enough support to run a role p lay. It is suitable for activists learning style; they are like to action and working with others in role playing. Discussion is a method that gives chances for audience to participate active learning, sharing their experience and feeling with others.Also, it can gather others’ opinions and points to provide a clear view. It provide interaction and communication time for new barista too. It will take part in â€Å"Conclusion† and â€Å"Products in Cafe Co† because this section needs times to conversation and discuss about what they learn, it can make them devote themselves in to the course. This training method is suitable for activists because they like to work with others and leading discussion. To drive this training course to success, it should also consider Kolb’s (1974) learning cycle, experience, observation, abstraction and practice.The training course’s design base on this and ensure the methods can follow these four elements, like it will hold classroom learning like lecture, discussion and videos for experience and observation. Abstraction and practice will reach by the role play in Cafe Co and demonstration of making coffee. All the training methods designed for the content of each part and it is the most suitable method to bring out a effective result after the course. In next chapter, it will discuss the evaluation of this training course. Word Count: 930 Evaluation strategy of the courseIn a fair and success evaluation, the design of the evaluation form and the atmosphere of the place are so important. A formal evaluation should hold unless twenty minutes, and the valuator should leave the evaluation place to ensure a fair evaluation. The evaluation should hold by another person that no relationship between the course. Also, the design of the form should be quantize in marks, clearly explain the rules like 1 is the best and 10 is the worst in marks. The question in the questionnaire should use close question at most, it can be easier to analyze the data and much more fair.The questionnaire should not record the evaluator’s name which can increase the truism if the evaluators are not identified. According to Kirkpatrick’s level of evaluation (1956), evaluation should be focus on 4 stages, Reaction, Learning, Behavioral and Results. Reaction and Learning are in formative level. Reaction measure the feeling about the content and method of the evaluation. Learning measure what learner learned from the course. Behavioral and Result are in the summative level. Behavioral evaluate the change of the trainers after training course and the applicant of the trainee.Result measures the effect the organization performance and productivity. Therefore, a successful evaluation should include four stages. Evaluation is not just focus on the reaction level but need to concern summative level. Beside questionnaire (appx. 1), interview, performance review and other aspects should consider to ev aluate the success of the training course. Word count: 245 Conclusion of the training course After this training course, new barista will able response the daily operation in Cafe Co, the relationship between barista should be closer and start to build up team work in workplace.Moreover, new barista should understand the policy, strategy, mission and vision of Cafe Co; they also need to understand the rules. They need to recognize their right, benefit, compensation in Cafe Co. Word Count: 63 Reflective statement After finish this assessment, I have learnt how to collect the useful information from internet and books. Before that, I usually finish my assessment with the tutorial notes and my own knowledge, because of the marks of Reference, it pushes me to borrow books and research in internet. Also, finishing this assessment can make me know more theories and knowledge in Human Resource.It makes me interest in this subject and drive me to read more books about human relationship in work place. It makes me know the psychology of employees and employers. In the working progress, the notes from the course really help me a lot. I applied it to my assignment, it clearly explain the theories with some basic words and showing the figures of some theory which can clear my mind. The thing that hindered me is the arrangement of my answer. Some question makes me confused and I don’t know how to arrange the answer’s sequence. The question cannot clearly explain what are they asking and I am confusing about what should I answer.It might affect the quality of the assignment. In briefly, I am satisfied for my submission. Because I can finish it in time and I really do it with my heart. But one thing that I can do better is the submission date. I always finish my assignment at last day of the submission. It is very danger if there are any accident in the network, I may be able to upload my assessment to the Turnitin System lately and cause my work decrease one g rade. So that, I decided I will finish and upload my work as soon as possible before the due date. Word Count: 238 Appendix Training Evaluation Form Title of course: New barista training courseDate of training: Marking standard (Disagree)12345(Agree) 1. The direction of the course is clear__ 2. It is easy to understand the content__ 3. The course is enjoyable__ 4. The course is useful__ 5. The course can make me interest in coffee__ 6. Enough support of the training course__ 7. Trainer is clearly teach the skills and technique__ Any others opinions: ______________________________________________________________________________ ____________________________________________________________________________________________________________ Thank you for your opinions List of References Armstrong, M. 2009) Armstrong’s Handbook of Human Resource Management Practice, 11th Edition, Kogan Page Bloisi, W. (2007) An Introduction to Human Resource Management, Mc Graw Hill Dessler, G. (2011 ) Human Resource Management, 12th Edition, Pearson Messmer, M. and Bogardus, A. (2007) Human Resource Management, Wiley Pathways Demonstration training method (2007) [Online] Available at: http://traininganddevelopment. naukrihub. com/methods-of-training/demonstrations. html [Accessed: 26th March, 2012] Evaluation Forms (2011) [Online] Available at: http://www. sampleforms. org/category/evaluation-forms [Accessed: 4th April, 2012]

Human rights Essay

The United Nations defines human rights as â€Å"[†¦] rights inherent to all human beings, whatever our nationality, place of residence, sex, national or ethnic origin, religion, language or any other status† (OHCHR 2009). They are rights that are guaranteed to all human beings simply because they are human. When people speak of ‘having a right’ or ‘it is their right’ to have this or that or to do that or the other, it is usually a reference to their human rights. To have a right implies an entitlement to something. Other people are obligated to give it to you and if this right is endangered or denied then you can make special claims on political, moral and social grounds that will galvanize the concerned parties into action and obligate the person guilty of denying the rights to discharge them even if they are not willing. Rights can therefore be termed as rules of interaction between persons; guidelines on how humans should relate to each other. A violation of these rules is not only improper; it may subject someone to special corrective claims as well as sanctions usually but not always at the discretion of the rights holder. Right holders are therefore not just passive beneficiaries of their rights but are actively in control of them. It is worth noting that human rights are not simply abstract principles such as equality, security or liberty. Rather, they refer to the social practices that have been instituted precisely for the realization of those values and are recognized by law (Donnelly 2003, p. 7-8; 11). The international treaties on human rights have summarized human rights under two categories; civil and political rights on one hand and socio-cultural and economic rights on the other. Civil and political rights constitute the freedom of assembly, freedom from torture, freedom of speech, freedom from slavery and the right to a fair trial. On the other hand, socio- cultural and economic rights cover the right to social security, the right to equal wages for the same work irrespective of gender, right to leisure time with control of working hours, right to good health, right to free basic education and the right to take part in the community cultural life (Asher and Banks 2007, p. 4). The violation of human rights is more commonly referred to as human rights abuse. It may include physical and sexual assault, mass killings, torture, unlawful detention, disappearances of persons, forced displacement among others. Asher and Banks (2007, p. 4) point out that abuses of socio- cultural and economic rights are not as easy to pinpoint as civil and political rights violations but include forced labor, withholding of humanitarian relief supplies, destruction or seizing of property, and the various forms of discrimination. It is precisely because of these violations of human rights on a global scale that the international community sought to form treaties and declarations that would legally bind countries and compel them to observe human rights, thereby protecting all humans regardless of their place in society and their country of origin. However, before analyzing human rights in international relations, it is important to first of all understand their justification. Justification of human rights As earlier mentioned, human rights are guaranteed to humans simply by virtue of their being humans. They are equal rights, that is, one is either a human being or not. Therefore they apply equally to all humans across the board. They are also inalienable, that is, one cannot stop being a human even though he or she behaves in a totally inhuman way or conversely, is treated in an inhuman manner (Donnelly 2003, p. 10). Some people may argue that human rights should not apply to certain categories of people especially those who behave in an inhuman way towards others. But since these people cannot stop being humans, their rights remain inalienable. Thus even prisoners have their rights. However, it is worth noting that infringement of other people’s rights may cause one to loose some of his or her rights as a form of sanction. Our entitlement to human rights comes with the responsibility of ensuring that the rights of others are respected as well but even when some of these rights are taken away as a sanction for violations, it is well nigh impossible to forfeit all rights and one remains entitled to at least some fundamental rights whose violation may cause an outcry from human rights advocates – never mind that this person has violated other people’s rights (Orend 2002, p. 7). This gives rise to the question; what justifies the holding of human rights? One of the grounds on which the holding of human rights is justified is the fact that it is intrinsic to human nature. We all share a core belief that it is profoundly and distinctly wrong to cause a fellow human being to suffer. The occasioning of such harm and suffering is viewed as unjust and below what is expected of human behavior and can therefore not be tolerated at any cost. The only exception to this is if the harm inflicted is in self defense or defense of others. Thus human rights do not exist because of force or over-romanticizing of issues but simply because of an intrinsic compulsion to treat fellow human beings in a minimally civilized manner (Orend 2002, p. 69; 73). This argument draws heavily from social morality. Human rights exist in the beliefs that are shared by humans across the globe. They are a result of ethical customs and practices and their codification into law only facilitate their application though they existed before the law (Orend 2002, p. 76). The grounding of human rights on morality and ethics has however come under criticism. Some people feel that moral norms are an illusion that has subconsciously been entrenched into our thoughts and our language. This gives rise to the problem of justification. It is important for human rights to be grounded on an objective viewpoint rather than the subjectivity of others who wish to impose their beliefs on the rest of the populace (Gorecki 1996, p. 19). However, morality appears to be the best grounds for justification of human rights. This is because morality and ethics are universally upheld and all societies have a code of conduct that implies respect for fellow human beings with some sanctions when these are violated. In deed as Gorecki (1996, p. 17-18) asserts, the inalienable rights of liberty, life as well as the pursuit of happiness as proclaimed in the American Declaration of Independence were not proclaimed because of the subjective thoughts of Thomas Jefferson or the imposition of the Continental Congress. They were given independent of any subjective views since every man has these inherent rights by virtue of their humanity. Thus in this sense, human rights are objectively justified. Other validations for human rights are based on religious principles. Such arguments usually posit that human rights are ordained by God and should therefore be observed since not doing so would be in violation of God’s teachings. The grounding of human rights in religious teachings places them beyond interference by man or government. Such arguments have been referred to as metaphysical justifications and they place human rights justification beyond human design; linking them to the supernatural (Edel 1978, p. 126; 128). However, Orend (2002, p. 73) argues that the premises on which religious justifications are based are ‘controversial’ as well as ‘exclusionary’ and go against the principle of equality and universalism with respect to the protection of human rights. A third human rights justification is based on the premise of legal positivism. Legal positivism implies that it is only those rights which have been ratified into law that are applicable and legitimate. Thus people are compelled to observe human rights lest they be punished by the law. The penalties for not obeying human rights are outlined and include imprisonment, the payment of fines and simply the burden of a criminal record. There are numerous declarations, charters and treaties which provide these legal guidelines for the countries and they apply across the globe. However, Orend (2002, p. 4) points out a weakness in this justification, stating that in the event that some important human rights have not been ratified, then this may pose a problem since people do not feel obliged to observe them. Human rights and international relations Human rights are universal and are therefore guaranteed by international law. International human rights laws have been expressed through the formation of treaties, application of general human rights principles and customar y international law among others. International laws on human rights obligate governments across the globe to act in certain ways or to desist from engaging in particular acts that may violate the rights of the citizens. This is done with a view to protecting the fundamental rights and freedoms of all humans across the globe (OHCHR 2009). There are numerous international treaties, charters and declarations that have been internationally agreed upon through numerous human rights conventions and which outline how international human rights will be handled. For instance, the 1945 International Covenant on Civil and Political Rights Article 7 states that no one should be subjected to any inhuman, cruel or degrading treatment. Ignatieff terms this article as the ‘juridical revolution’ of human rights. Other internationally recognized human rights documents are the 1948 Geneva conventions, the 1949 Geneva conventions revision, the International convention on asylum of 1951 and the Universal Declaration of human rights (Ignatieff et al 2003, p. vii). The Universal Declaration of Human Rights was proclaimed by the United Nations General Assembly in 1948. It is one of the most recognized human rights documents and outline basic rights and freedoms of the individual which are to be recognized globally (UN 2009). The Universal declaration of human rights- this great and inspiring instrument was born of an increased sense of responsibility by the international community for the promotion and protection of man’s basic rights and freedoms. The world has come to a clear realization of the fact that freedom, justice and world peace can only be assured through the international promotion and protection of these rights and freedoms. U Thant, Third United Nations Secretary- General, 1961-1971 (UN Cyberschoolbus, 2009) The above quote perhaps best exemplifies the commitment of the international community towards the promotion of human rights. The internationalization of human rights meant that they were no longer the preserve of the state but that the states were answerable to the international community for the treatment that they accorded their citizens. However, there is no decisive action with which to deal with states that violate international rights violations (Forsythe 2006, p. 5).

Practicum Report Essay

I. INTRODUCTION A. Name And General Location Chowking located at 3rd floor 168 Mall, Soler Recto. Location Map of Chowking B. Objective/hotel/restaurant philosophy Our Vision Statement We will be one of the top 3 oriental QSR brand in the world by 2020 Our Mission statement To serve great tasting food bringing the joy of eating to everyone. Our philosophy To consistently serve steaming hot devious food in five minute or less with a smile, in a clean looking and clean smelling sore. `C. Ownersihp/Management Fresh and famous inc, company IIDISCUSSIONOF FINDINGS/ANALYSIS/RECOMMNEDAION * AREA OF CONERN (General) 1) Oraganization structure. there 5 waiter/food server in chowking headed by the Captain Waiter (Mr. Marcelo Sicat). The waiter who stayed there for the longest time is called Senior waiter. They are more expert than the other waiter. Each of them has their assign area/tables to servr each of them is doing their jobs responsibilities, and the good thing about them is their teamwork of chowking FS always help each other. 2)Operation, system and procedures. The dining area is divided into five (5) areas the area 1 table (1,2,3,4, and 5) Area 2, (table6,7,8,9,10,11,12,13, and 14 ), Area 3 (Tables 15,16,17, and 18) and Area 4 (Table 19,20,21,22,23,24, and 25),Each waiter or (SS) is being assigned to his designed diing area. As the customer arrives the receptionist will lead them to an empty tables She will give the menu. After then the waiter or (SS) will take orders. He will do suggerstive selling it is their duty to push their Happy plus card this chowking card is good for 3 years. It has beinfits for the customers who will avail this card. If the customers avai this card after they order the foods they want, they have an automatic 10% discount on their bill free siopao Flaovre asado or bola bola and 1 cup of ice tea. Then the cashier punh the order to the P.O.S (point of sale) and it will automatically receive by other department kitchen and Halo halo station 3)facilities equipmemnt, etc. Chowking is one storey building, but it has many facilities. Of course there is a dining Area which has 25 tables and can accommodate 125 individuals. 4)Manpower scheduling Works method, Style of communication. There are three (3) types of scheduling in the Chowking the opening Schedule Middle schedule and closing schedule. The opening schedule start 6:30 in the morning to 3:30 afternoon and it has 1 hour break time. The middle schedule starts from 8:00 in the morning to 5:00 afternoon it has 1 hour break. The closing schedule starts from 11:30 in the morning to 8:30 in the evening and also has 1 hour break like opening schedule. The store is located the mall that’s the staff is until 9:00 pm only. The staff have a rest-day in every once a week. But every Friday, Saturday and Sunday they are all present. No one has a day off on these days, it is strictly not allowed because during that three days, there will have many customers coming usually and sometimes there were events during these day. The Kitchen Leader is always calling for  a briefing sometimes, after the opening this is to ensure that a;; his subordinates are always reminded regarding the correct and standard procedures of service, and at the same time, he also checks each of the kitchen Staff are have a complete uniform. Also, twice in a month, they are having their general meeting to be led by the operation manager and branch manager. 5)Works atmosphere, interpersonal relation relations layout ventilation color schemeof the office. Chowking is a Fast-food chain based in the United States which branches all over the Philippines. It is decorated in a unique ambiance to create a warm relaxed atmosphere. It was fascinated with the interior design chowking had as I entered the faà §ade. The red brown white and blue chairs give a vibrant aura whoever enters in the food court. The quite dine lights all over the food court are also giving a positive vibes and will not give you a wrong impression that you are in different place other than chowking. In general, I can say that the place is well kept and the floors and laboratories are clean. There is always a background music that can be heard in the dining area, a variety of love songs that gives more the feeling as if you were in romantic place and sometimes they played modern songs. You can see the elegance brought by the surrounding’s. 6)Use of material resource. Chowking has its own supplier. The purchaser is the one recording the supplies that are coming every week. This raw material will be stored in the stock room and then it will be cooked and prepared. 7)Sanitation procedures/practices. Chowking was having their General Cleaning and Pest Control twice in every month. But it doesn’t, mean they do not conduct cleaning practices on regular day’s they do actually every day. Every opening and closing it is a MUST to clean up the surrounding’s, especially the dining area and it is important for them to ensure that the utensils and other equipment’s will be place correctly, sanitized clean. 8)Strengths. Chowking gives customers good food and quality service. The company stops in creating new ideas and concepts to expand the business that will provide the  community with excellent giving experience at the most affordable cost. To be the LEADING and PREFERED rice meal. Fast food chain provides its guest with the best value for money and a very memorable experience. The places not big it can accommodate as much as 125 guests. This branch of Chowking is pretty convenient to visit because it is located the mall. You can g here after you go shopping.. 9)IMPROVEMENTS AREA/WEAKNESSES. During my stay in chowking I noticed that some sensitive customers are complaining about how the waiter takes out their left over because waiter takes out the food using plastic bag and a paper bag only. 10) RECOMMENDATION. I’m looking forward that the management of chowking will someday consider having a comfort room inside the store so that the customer’s will not go to the public restroom of the mall. III.)CONCLUSION. In my stay in Chowking I have many things to conclude. First the staff and the managers who treated us a regular staff and not only as a trainee. They welcome us with their smile on their faces. Second my on job training is hard but I must say that I enjoyed it very much you will be able to meet different kind of personality. They taught me how to handle guest discriminating them with their satus. Summary of Status Report (In Emiramona Garden Hotel) During on my job training at emiramona it was existing at the same hard I met different kinds of people here because we not only have Filipino guest but also foreigners. My duty was always 8:00 AM in the morning until 8:00 PM evening and sometimes passed 8:00 if my manager or captain waiter wants to me overtime. Night shift again, I feel so bored today as GRS (Guest relation service. I don’t know why I had this feeling. I need to easy the laziness inside of me. When 7:00 PM arrives, the laziness and the boredom I felt, disappear because the guest have come take an under time we had four Korean guests, two ladies and 2 men. After I made the table set up in their table, one of them says thank you to me in our language, Filipino I felt slightly  shocked because of what he said. Because sometime when we had foreigner guest they speak pure English but one of different. Then I said he’s welcome. Then they give me a smile before I left. We have two parties today at the same time, one function hall and the other is in the dining area. Because of the overflowing of guests, I felt so tired, thanks to God our store are air-conditioned if not god it be a very hot day. Actually I should be in store at 12:00 noon but unfortunately I have my Saturday Class so I was not able to come in time. Today I because I had a headache, before I went to store, I to school to take an exam. But I didn’t my professor was not there. Our manager didn’t allow me first because it’s against the policy. So I told our manager that it will never happened again, just for the day. And then he I let me we have so many guest today because of that even the function hall was open for them. I felt so tired so that night. My duty is GRS but because of the overflowing guest, I helped the food servers. I do what they asked me to do because of the things they asked me to do I end up aching legs and so very tired. We have tree parties today at the same time. One birthday parties and two baptisms. The birthday held at the function hall and other at the dining area. And at the same day we have other party by 6:00 PM, the party of the big boss. Thank God my movements in serving food were faster than usual. And my period didn’t stop me in my work Due to few OJTs that will handle the situation; I extended an hour to help them. As a kitchen staff in chowking I developed my skill and I learn about serving the juice and meal for the guest because my position in chowking is cook or kitchen staff. Summary of Status Report (In restaurant) My on the job training in chowking is not that easy. But I must say that I’m happy because I take my ojt here. In my first day. I was afraid, nervous and exited at the sametime .afraid and nervous because this is my first time to take training in an establishment and exited because it is another challenge for me as an HRM student. My duty at first was 12:00 in the afternoon until 9:00 in the evening. First day I don’t know what I’m going to do regular Glen, one the seal talk to me. He oriented me about the things that I will do while I’m taking my training in their store. Taught me the basics cooking  etc. at first I was quiet id never talked to anyone unless they are talking to me ill just smile to them but as the days goes by, I felt comfortable to be with them every day whenever , I smiled at staffs and greet them. Customers relations service, one of my duty there I feel dizzy again because all I need to do is to greet the guest that will enter our store then I’ll take them to an empty tables and give them sometimes I do free cooking, back up portions wares free set up, e had four American guest two ladies and two men. After my duty he calls me for the one of them and he talked what is the best seller in chowking in tagalog. And I felt slightly shocked because he talk to me in tagalog and he ask what is the best seller in this company I suggest chicken Lauriat because this is a majority ordered from the customers because we have a canton and chicken chicharapbutchi and egg fried rice and pork siomai. And one them ask me ask me what is the ingredients of HALO-HALO and I tell all of ingredients. And she say thank you for suggesting. And i say no problem. Then she gave me smile before I left. And we have balk order today I fell nervous because it is a very big order from 168 office because the managers birthday. The order is 250 pcs of 1pc chicken and the manager say eldryn do this order I’m shocked because this is my 3rd day I really don’t carry of them without guide and one the regular he teach the processing cooking of chicken. And after 1 hour I’m done this order and I say thank you sir glen for helping me.

Responses Essay Example | Topics and Well Written Essays - 500 words

Responses - Essay Example As far as the language is concerned, I felt it was not the language that hindered the communication between Yolanda and her partners rather it was the difference in cultural values and personality types that hindered their understanding of each other, the way I see it. Rudy had made himself quite clear and so had Yolanda that she needed some time and space in order to be more intimate with him. Yolanda’s fear of losing Rudy kept her from being very open with him in this matter as to the fact that she felt that there needed to be more to love than just sexual needs. Similarly with John, she was not able to tell him straight that she wanted more to their marriage than just physical attraction and that she wanted someone with whom she could talk to for hours. I also agree with the fact that the chapters we read do portray Yolanda’s quest for identity, just as â€Å"Their Eyes Were Watching God† describes the identity quest for Janie. Response to Kerriann Salatti: I like your mention of Joe and her confusion with the word love. This reminds me of her allergy which she tries so hard to overcome. This fact that she is determined to get over her allergy shows the strength of her character.